Returns, Refunds & Cancelations

Last Updated: 27/09/2026

At Clew Bay Floral Studio, we put care into every arrangement. If something is wrong with your order, please get in touch so we can help.

Telephone: 087 343 1258
Email: hello@clewbayfloralstudio.ie

Nothing in this policy affects your statutory consumer rights.

Fresh Flowers and Change-of-Mind Returns

Fresh flowers are perishable and are generally excluded from the usual 14-day cancellation right for online purchases. We therefore do not accept returns of fresh flowers solely because you have changed your mind after delivery.

This does not affect your rights if your flowers arrive damaged, are of unsatisfactory quality or do not match the agreed description.

Cancelling or Changing Your Order

Please contact us as soon as possible if you need to change or cancel an order.

We offer a full refund if you cancel before we have started preparing your order or incurred costs specifically for it.

If preparation has begun or materials have been purchased specifically for your order, any cancellation charge will be limited to reasonable, unavoidable costs and losses. We will account for costs saved and materials we can reuse or resell, and explain any deduction.

Changes to flowers, messages, addresses or delivery dates depend on availability and how far your order has progressed. We will confirm any agreed changes and additional costs before proceeding.

Damaged, Incorrect or Unsatisfactory Flowers

If there is a problem with your flowers, please contact us promptly, ideally within 24 hours of delivery. This helps us assess fresh flowers while their condition is still clear; it is not a deadline that removes your legal rights.

Please provide:

Your name and order reference.
The delivery date.
A description of the problem.
Photographs, where reasonably possible.

We will review the issue and arrange an appropriate remedy, which may include a replacement, price reduction or refund, depending on the circumstances and your statutory rights.

Please contact us before returning flowers so we can agree suitable arrangements. Where a return is required because of a fault, we will cover the necessary return cost.

Natural Variation and Substitutions

Flowers naturally vary in shade, size and stage of opening. Some blooms may arrive in bud and open over time.

Seasonal substitutions may be necessary, but we will preserve the agreed overall style, quality and value. If a substitution would materially change your order or affect a feature expressly agreed as essential, we will contact you for approval.

Florist’s Choice bouquets vary in flower selection and colour, as explained in their product descriptions. Natural variation does not remove your right to receive the quality and arrangement agreed.

Delivery Problems

If your order has not arrived on the agreed date, or a delivery is incorrect, please contact us promptly.

Where we are responsible for a failed or incorrect delivery, we will arrange an appropriate remedy at no additional cost. Your rights concerning late delivery remain unaffected, including where an agreed deadline was essential.

If delivery cannot be completed because the address supplied is incorrect or access is unavailable, we will contact you to discuss the options. Any reasonable additional delivery charge will be explained and agreed before a further attempt.

Non-Perishable Products

For eligible non-perishable products bought online, you generally have 14 days after receiving the goods to tell us that you wish to cancel, followed by a further 14 days to return them.

This change-of-mind right may not apply to genuinely personalised or made-to-specification products. Any applicable exception will be explained before purchase.

To cancel, email hello@clewbayfloralstudio.ie with your order details and a clear statement that you wish to cancel. You may also use the cancellation form in our Terms & Conditions, but this is optional.

Returns address: Clew Bay Floral Studio Limited, Lecanvey, Murrisk, Westport, Co. Mayo, Éire, F28 K192.

For change-of-mind returns, you are responsible for the direct return cost where this was disclosed before purchase. If an item cannot normally be returned by post, we will provide the required return-cost information before you buy.

You may inspect goods as you would in a shop. Where legally permitted, we may deduct a loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

These conditions do not restrict your rights concerning faulty or misdescribed products.

Processing Refunds

Refunds are normally made using the original payment method, unless another method is agreed, without an additional refund fee.

For an eligible statutory change-of-mind cancellation, we will refund within 14 days of being informed of your decision. For goods, we may withhold the refund until we receive them back or you provide evidence of returning them, whichever happens first.

The refund includes the cost of our least expensive standard delivery option. Any extra amount paid for an upgraded delivery service is not refundable as part of a change-of-mind cancellation.

Other refunds will be processed without undue delay and within the applicable legal deadline. Your bank or payment provider may take additional time to display the funds in your account.

Wedding Flowers, Events and Decoration Hire

Wedding, event and hire cancellations or postponements are covered by your agreed booking terms and our Terms & Conditions.

Booking payments are not automatically forfeited in every circumstance. Any cancellation charge must be fair and proportionate, taking account of work already completed, unavoidable commitments and costs saved.

Any applicable statutory cancellation rights take priority over our booking terms.

Contact Us

If you have a question or concern, please contact Marta and Denise:

Clew Bay Floral Studio
Telephone: 087 343 1258
Email: hello@clewbayfloralstudio.ie